Return Policy

1. Introduction

At Quozxex, we take great pride in the quality of our handcrafted Irish treasures. We understand that sometimes a purchase may not meet your expectations, and we're committed to making the return and refund process as simple and fair as possible.

This Return Policy outlines our procedures for returns, refunds, and exchanges. Please read this policy carefully before making a purchase from us.

2. Returns Eligibility

You may return items purchased from Quozxex under the following conditions:

The item is in its original, unused condition with all tags and packaging intact
The return is initiated within 14 days of receiving your order
You have proof of purchase (order number, receipt, or confirmation email)
The item is not on our list of non-returnable items (see Section 3)

Please note that custom-made items may have different return conditions as specified at the time of purchase.

3. Non-Returnable Items

Due to the nature of certain items, we cannot accept returns for:

Custom-made or personalized items specifically crafted to your specifications
Items that have been used, worn, washed, or damaged after receipt
Items marked as "final sale" or "non-returnable" at the time of purchase
Perishable goods such as food items or candles that have been lit
Digital products or gift certificates

4. Return Process

To return an item, please follow these steps:

1

Contact Us

Email us at info@quozxex.world or call +353657075836 to initiate the return process. Please include your order number and the reason for the return.

2

Return Authorization

Wait for our confirmation and return authorization. We will provide you with a return reference number and shipping instructions.

3

Package Your Item

Carefully package the item in its original packaging if possible. Include your return reference number and order details inside the package.

4

Ship the Item

Send the package to the address provided in our return authorization. We recommend using a tracked shipping method for your protection.

5

Refund Processing

Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method.

5. Refunds

Refunds will be issued to the original payment method used for the purchase. The processing time for refunds depends on your payment method:

Credit/Debit Cards: 5-10 business days after the refund is initiated
Bank Transfers: 3-5 business days after the refund is initiated
PayPal: 1-2 business days after the refund is initiated

The refund amount will include the price of the returned item. Shipping costs are generally non-refundable unless the return is due to our error (damaged items, wrong items shipped, etc.).

6. Exchanges

If you wish to exchange an item rather than request a refund, please indicate this in your initial return request. Exchanges are subject to product availability. If the item you want is unavailable for exchange, we will issue a refund instead.

7. Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us within 48 hours of receipt. Please provide:

Your order number
A description of the issue
Photos showing the damage or incorrect item

We will arrange for return shipping at our expense and send a replacement or issue a full refund including original shipping costs.

8. International Returns

For international customers, the same return policy applies, but please note:

You are responsible for return shipping costs unless the return is due to our error
Any customs fees, taxes, or import duties incurred during the return shipping process are your responsibility
International refunds may take an additional 5-7 business days to process due to international banking procedures

9. Contact Us

If you have any questions about our Return Policy, please contact us:

By email: info@quozxex.world
By phone: +353657075836
By mail: Irish Crafts, Doolin, Co. Clare, V95 W9N2, Ireland